Tampilkan postingan dengan label car maintenance. Tampilkan semua postingan
Tampilkan postingan dengan label car maintenance. Tampilkan semua postingan

Minggu, 06 Juli 2014

Keeping a Car Reliable Forever

Maintaining an older car like an airplane - can it be done?  I think so.

The famous 1962 Buick Invicta - photo by John Elder Robison
The problem with the factory maintenance schedules for most modern cars is that they are designed for a finite lifespan, typically 4-6 years or 50-100,000 miles.  The manufacturer-provided schedules all end at that point, and it’s assumed people will make their own decisions from there to the point where the car is scrapped.

In addition, some manufacturer schedules minimize costly service activities in the first four years – knowing there will be a high cost for that later on – in order to present a “low cost of ownership” to the first operator of the car, who typically keeps it 3 to 4 years.  That’s not a very constructive approach for someone who wants to keep his car in near-new functional condition for 30 years. 

I suggest that the car-enthusiast world can learn something about long-term preventative care from the commercial aviation people who keep jet aircraft at or near as-built levels of performance and reliability for several decades.  They do this with rigorous inspection, combined with time and running-hour based overhauls and replacements.

This Air Force C5B is 28 years old, with no plans for retiring anytime soon - John Elder Robison photo
What are some of the changes we might make to a factory schedule, if we wanted indefinite lifespan?  Here are some areas we may consider but this list is by no means complete:

First of all, EVERY fluid should have a reasonable change interval.  Contrary to what some carmakers tell us, there is no such thing as a permanent fluid in a car. For some fluids we might use a test/time basis. That can be done easily for coolant and brake fluid, where we use test strips to measure ph or water absorption.  Both might be changed at 4 or 4 years, or when the test strip shows a marginal reading, whichever comes first.

For other fluids, like those in power hydraulic systems or driveline components we must make a schedule based on our best judgment, which may differ from car to car. 

With proper care, this Mercedes can last as long as its owner.  Robison Service photo
When a car is new it's easy to treat bare metal in exposed areas, and thereby reduce the chances of corrosion related problems years later.  Modern car's don't generally need what we used to call undercoating but treatment of suspension hardware and other bare parts will pay big dividends when those parts need to be dismantled for service later on.  Anyone who has cut suspension arms off a later model car because the hardware is rusted solid knows what I mean.

Rubber hoses of all kinds, and belts of all kinds should be on a replacement schedule.  This would include vacuum hose, AC line, coolant hose, and hydraulic, fuel and brake hoses.  Depending on the application, 7-12 years is probably the range at which these should be changed with some types of hoses lasting longer than others.

When hoses are replaced, clamps and seals should be renewed at the same time.  When belts are replaced idler rollers should be renewed too.  Whenever belts are changed, a leak and damage inspection should be performed.

Fuel pumps, coolant pumps, and cooling fans should be on a combination time/miles schedule.  Thermostats are another item whose replacement can be scheduled. Relays have a finite lifespan based on age and operating cycles and they should be scheduled for periodic change too. 


Relays age invisibly and fail without warning.  Replace them to avoid problems
Airplanes are designed to be re-powered without compromising reliability in areas other than the engine (which is clearly improved).  Cars – unfortunately – are not designed the same way.  Removal of a car engine involves disconnecting and reconnecting many fasteners and connectors whose lifespan is limited, and whose access is poor.  Removal of a car engine may compromise a radiator or a hundred other things, and you get into a cascading situation when trying to service one major component.  Aircraft engines – in contrast – are on pylons where all the service connections are in one spot, designed for periodic removal.  Given this situation, it’s unclear if long-term reliability is improved by scheduled overhaul of a car’s engine or major driveline components.

Then we have the suspension.  We know that bushings deteriorate, as do shocks and struts.  Scheduled overhaul of suspensions is a good way to keep the car feeling and handling as new.  The mileage at which this is done will vary from one car line to another, and there may be large enough differences in component lifespans that this job is staggered over several service intervals.

Brakes can certainly be serviced with a similar philosophy.  Master cylinders and boosters can be replaced periodically (perhaps at a 10-year interval) and calipers and wheel components can be overhauled (probably more often)  Pads and rotors are already part of factory schedules.

Brake and strut service on a Porsche - at Robison Service
When a car is not driven a lot of miles the tires are often ignored. "There's hardly any tread wear," people say, so the tires must still be good even if they are old.  Wrong!  Tires come apart inside as the rubber oxidizes and ages. That's why they have date codes - so we can use those codes to identify and replace aged tires prior to failure.  7-12 years is a suggested range for low mileage tire life, depending on application and environment. Worn or damaged tires must be replaced sooner.

Reading tire date codes - this tire was made in week 04 of 2009
A rigorous and regular inspection program is needed to identify leaks, corrosion, fractures, and the like.  Such a program would pick up broken exhaust hangers, broken motor mounts, and other potential sources of failure to proceed.  This inspection should probably be done at varying levels of thoroughness at several intervals.

For newer cars, there should be a regular time where software is checked for updates and all systems are scanned for faults, with problems addressed as needed.  Electrical systems should be checked for potential problems in the cabling (corrosion or loose connections) and batteries tested and replaced when test results drop below a threshold or the battery reaches 4 or perhaps 5 years age.  Alternators and possibly starters can be changed on a time/miles schedule which will depend on reliability in that particular car line.

Checking software in a Range Rover - at Robison Service
Once a particular car line has been in production for 4-5 years a review can be conducted and major issues listed.  Armed with that list, the model-specific weaknesses may be woven into the long-term maintenance plan to improve reliability going forward.

As the car gets older there will come a point where cosmetic restoration of mechanical parts becomes a normal part of the repair/overhaul process.  Prior to that, I recommend that all parts associated with a service be cleaned and cared for as required because that will be the only time many areas of the car receive any such service and the finishes will last longer if they get a modicum of care too.

Finally, the annual inspection should identify and correct any non-critical wear or failure – damage to paint or trim, problems with accessories, and visible signs of wear. 



We can also learn from Deming’s Quality Management philosophy and make changes to the service environment in order to do a better job performing and planning our maintenance.  A good TQM system would continually revise and update a plan like I have outlined to improve reliability while lowering cost by fine-tuning the program. That, however, is the subject of another essay.

Some cars are just transportation. Others are special, and we want them to live forever.   For the ones we want to keep, a plan like the one described above will maximize your chances of success.  The cost of this approach may seem high at times, but if done properly the huge (potentially mid six figure) costs of thorough mechanical and cosmetic restoration may be avoided or dramatically reduced.  If one person owns the car the whole time, his costs are very likely to be less in total.


The list above is by no means complete.  I welcome suggestions for improving this system of long-term automobile preservation, and I encourage anyone who wants to keep a car forever to adopt this or a similar plan.  

John Elder Robison is the general manager of J E Robison Service, independent restoration and service for Bentley, Rolls Royce, Land Rover, and other fine motorcars in Springfield, MA  Find him online at www.robisonservice.com or on the phone at 413-785-1665

Senin, 22 Juli 2013

Honest-1 Featured in Phoenix Business Journal

Honest-1 was recently featured in the Phoenix Business Journal in an article titled, "Honest-1 Auto Care sees big results with an emphasis on cleaner image".

The article, which includes two great photos, focused on how the Honest-1 team reconstructed the brand model to be more customer service focused, and how that new approach has yielded positive results for the growing franchise. The article included information about the sales success and growth the brand has enjoyed, and even points out the big differentiators the brand has created under the new customer-centric model that has drawn in more customers. 

Click HERE for the full article or begin reading below:

Honest-1 Auto Care sees big results with an emphasis on cleaner image

By: Tim Gallen

Taking your car to the mechanic often is not a pleasant experience. But Honest-1 Auto Care has spent the past few years rearranging that expectation. And its efforts are paying off.
The Scottsdale-based chain of automotive repair shops has seen year-over-year sales growth in excess of 30 percent over the past two years. Sales jumped 33 percent from 2011 to 2012, and so far this year, the company’s posting 36.5 percent sales growth over the previous year.
Automotive repair is a $52 billion industry, according to research firm IbisWorld.

Jumat, 14 Juni 2013

Honest-1 Featured in The Glendale Star

Honest-1 was recently featured in The Glendale Star in an article titled, "Local auto shop holds true to being 'honest'".

The article details Glendale owner Thomas Young's military background and passion for the auto care industry. The article notes that Honest-1 is extremely eco-friendly, citing recycling efforts, and also welcoming to female clients.

Click HERE for the full article or begin reading below:

Glendale auto care shop holds true to being ‘honest’

By: Kathryn Stafford and Ayla Hopper
Anyone who drives knows the feeling of putting the key in the ignition and coming to find their car won’t start. Many thoughts run through their head, including a car service provider. Car owners want the best service for their car, and not to mention, an “honest” mechanic. Honest 1 Auto Care really does live up to their name.
The car service is a national franchise and the Glendale location, 15420 N. 59th Ave., is owned and operated by Thomas Young.
Young grew up in Georgia, and went to the Citadel on a NROTC military scholarship in 1975. He received an active duty commission in the U.S. Marine’s in 1979 as a Second Lieutenant. After Young left the Marine Cops, he joined the Georgia Air National Guard, 128th Tactical Fighter Squadron. Young continued his journey by becoming an FBI agent in 1987. After Young retired, he cumulated more than 30 years of government service. Young’s loyal service doesn’t stop there. After retirement he wanted to do something a little different. Using his knack of helping the public and by using loyalty, honesty, Young opened Honest 1 Auto Care in Glendale. A car care community holding true to being honest.

Jumat, 24 Mei 2013

Honest-1 Auto Care Named 2013 Military Friendly Franchise ®


Honest-1 Auto Care was ranked in the top 10 percent of all franchises nationwide and named a 2013 Military Friendly Franchise® by Victory Media, publisher of G.I. Jobs.

Honest-1 Auto Care the only national full-service auto repair and maintenance franchise that is 100 percent ESA® Certified Eco-Friendly, honors military veterans by offering service members a discount of more than 15 percent off the franchise fee for qualified military veterans from any branch of the military service. This program helps military veterans make an easier transition to civilian life by using their background and training to launch a new civilian career. With a dedication to servicemen and servicewomen, Honest-1 Auto Care looks to our nation’s heroes to help grow their business.

“There should be much gratitude given to our veterans and current men and women in the armed forces,” said Chip Baranowski, Vice President of Franchise Development for Honest-1 Auto Care. “For the sacrifices they make and dedication they show on a daily basis, Honest-1 offers incentive initiatives to give back to servicemen and servicewomen. Their willingness to learn, honor and exceptional work-ethic makes them ideal candidates for any franchise system, and especially for Honest-1.”

Being selected as a Military Friendly Franchise® places Honest-1Auto Care in an elite group and is testimony to Honest-1’s commitment to supporting military veterans interested in franchise opportunities.

“One in four returning service members indicate interest in owning their own business,” said Sean Collins, director for G.I. Jobs.  “Franchises are a perfect fit for service members, who bring unparalleled operational skill sets and work ethic but are often unclear how to start a business.” 

The 2013 Military Friendly Franchises® list was compiled via a data-driven survey overseen by an advisory board of industry experts. The survey results list were independently tested by Ernst & Young based upon the weightings and methodology established by Victory Media.

Aiming to fix the auto care customer experience, Honest-1 took the time to re-define how the entire experience should look and feel, from the customer service members at the front desk to the waiting areas and top-quality amenities available while customers wait. Honest-1 is not only the best option for all consumer bases, who need all scopes of service work, from basic oil changes to full transmission diagnostics and complete auto repair services, but one that any car owner would feel comfortable spending time in. Plus, Honest-1 utilizes technology to review repairs with their customers by showing the customer their vehicle and service issue in 3D interface to visually see their vehicle needs, and not just hear it from their customer service manager.

Honest-1 Auto Care plans to expand into markets around the country including, Phoenix, Atlanta, Nashville, Indianapolis, Miami, Orlando, Raleigh, Charlotte, Michigan, Minneapolis, Salt Lake City, Las Vegas, Denver, and many others. For more information about Honest-1 franchising, visit www.h1franchise.com.  

Senin, 20 Mei 2013

The Evolution of Maintenance






Over the past thirty years, car maintenance has changed dramatically.  Since most owners of collector cars are older than 45, this means that they have seen this transformation in their driving lifetime.  

Oil changes have gone from every three months or 3,000 miles to 7,500 miles or more, and one to two years.  Cars needed new spark plugs every 15,000 miles; today’s cars go 60,000 or even 100,000 miles on a set of plugs.

What do the new maintenance guidelines mean for old cars today?   Do they apply to vintage cars, or only to new cars?  Let’s look at oil.  BMW says its OK to drive a new 5-Series 15,000 miles before changing the oil because they use a special long-life formulation.  What does that mean for an owner of a 1983 5-Series?  Can he fill his car with today’s super-duper BMW oil and get 15,000 miles on a change?



In most cases, the answer is NO.  Maintenance requirements for new cars do not translate retroactively to older cars simply because thinking has changed and fluids and parts have evolved.

Older cars were made in a time of looser tolerances.  That’s evident when you look at the number of adjustments on a vintage car.  Fenders – to choose one example - have slotted holes so you can move them for alignment. Everything is adjustable.   New cars are the opposite – very little is adjustable.   Parts are machined precisely and fit exactly as intended.  At least they’re supposed to!

The same situation holds true in the engine.  Where a 2012 engine might have bearing clearances of 1.5 thousandths of an inch, a 1952 car might have three or five times that much clearance.  Some is a result of looser production tolerances when new, and some the result of wear and age.  What does that mean?  It means the older engine will require a thicker oil to prevent metal-on-metal galling.  It means the long-life attributes of the new oil are not the determining factor in its suitability for use in an old car – viscosity is!  And the new oil is in fact the wrong viscosity for the old car.

So the use of oil made for a 2012 BMW in a thirty or forty-year-old BMW might actually be destructive.   What about going the other way, you ask?  The use of the older car’s thicker oil in a new BMW could result in excess pressure, and damage to engine components that were not even invented in the 1970s.  Furthermore, the absence of the long-life additives would contribute to premature failure. 

When we consider how long an oil will last, we look at two things:  How rugged is the oil, and how fast will it get degraded by combustion byproducts as the engine runs?   Oil that has the weight rating for old cars does not have the long-life wear additives needed for new engines.  That’s one basic fact.  Old engines generated more waste product when they ran, right from day one.   That’s the second key fact.  We all know old engines polluted more.  What many people don’t realize is that some of that pollution ends up in the engine’s crankcase, polluting the oil

What that means is this:  The life of oil in a vintage car is usually determined by contamination of the oil, either from sludge in the motor or excess combustion byproducts.  The use of long life oil will not help that situation; indeed the more aggressive detergents may make things worse!

For that reason I suggest a change interval of once a season or every 3,000 miles on your collector vehicle.  And use the right weight for its age.

What about the other fluids?

Brake fluid absorbs moisture from the air.  In most climates, it is ready to be changed after three years.  Failure to change brake fluid leads to rusting of the internal brake parts and costly repairs.  So I encourage you to change it semi-annually.

Some coolants do last longer, and they may be used in older cars.  BMW and Mercedes coolants – for example – are backward compatible with most older models.  But check the labels to be sure.

Modern transmission and gear oils will last longer, but again contamination is often the enemy in an older car.  Since usage varies so widely there is no one recommendation for changing these oils, but in any case I would not run them longer than 6-8 years, even in a low mileage show car.

Spark plug life in a vintage car depends mostly on engine wear.  Pull your plugs annually if possible, and check for fouling.  Often only one cylinder will foul, and you may choose to replace just the one plug.  There are old cars that never fould plugs, and others that do it every second tank of gas.  Know your vehicle. 

Most old cars are not driven enough to ever clog air filter.   Fuel filters are another matter.  I suggest fitting a modern filter to your old car because they are so much more effective, and change it every 3-4 years as you can’t see inside, and fuel can carry invisible contaminants that will collect in the filter. 

Now it’s time to take this information and run with it, because spring is here, and another driving season is upon us!  Good luck!


John Elder Robison is the General Manager of JE Robison Service of Springfield, Massachusetts.  Robison Service specializes in repair and restoration of BMW, Jaguar, Land Rover, Mercedes, and Rolls Royce/Bentley motorcars.

Senin, 13 Mei 2013

Honest-1 Featured in Courier News

Honest-1 was recently featured in the Courier News in an article titled, "Auto repair shop in Flemington touts service and quality". 

The article, which includes an awesome headline and nice photo of Honest-1 owner Barry Lasher, talks about Honest-1 and what the brand offers the community. The article showcases Barry as someone looking for a career transition and included the reasoning why he was attracted to Honest-1. This article also included tips for car care provided by Honest-1. 

Click HERE for the full article or begin reading below:


Auto repair shop in Flemington touts service and quality

By: Erica Lamberg

Barry Lasher, 39, worked in information technology before his transition to a career as an auto mechanic and shop owner. With a degree from New York Institute of Technology, Lasher worked for various companies in their information technology departments following graduation. He resides in Princeton Junction in Mercer County and is the married father of three young sons.

About two years ago, Lasher first discovered Honest-1 Auto Care when researching franchise opportunities. He said he liked the brand’s focus on family experience and eco-friendly practices, as well as the idea of owning his own business. He was becoming disenchanted with the cubicle life and was looking for a career change. To ramp up his education, Lasher learned about cars on the weekends from his brother-in-law, whom is a mechanic in South Jersey. Last October, Lasher made the decision to open Honest-1 Auto Care located at 464 Route 202 North in Flemington.

Jumat, 10 Mei 2013

Honest-1 Hosts Annual Conference

Honest-1 Auto Care was excited to kick off their Annual Conference this week. Franchise owners and Regional Developers from across the country came together to share best practices to ensure their customers have an even better Honest-1 experience in the coming year. The conference was held at the Carefree Resort & Conference Center in Carefree, Arizona. The week featured many amazing speakers, great rounds of golf, and an exciting casino night full of winners. 

Check out some of the photos from the festivities:
Work hard, play hard.

Careful!
Hoping to win big!
Mark Porcelli was the big winner of casino night!

Our vote for Best Dressed at the Cowboy Dinner: Kristin Steward 
Rissy is a real cowgirl!

Attendees paying close attention


Tod Swet, Mike Still, Rick Sage, Jack Keilt, Chip Baranowski, Rissy Sutherland, and Braden Poole


Jumat, 03 Mei 2013

Franchisee Spotlight: Tracy and Kristin Steward


Originally from Arkansas, Tracy graduated from Hendrix College with a degree in Business and Economics followed by attending the University of Central Arkansas where he graduated with an MBA. After graduating, he moved to Phoenix in 1993 to take a job with FHP Healthcare, later purchased by PacifiCare Health Systems and finally by United Healthcare. He stayed there for 17 years, eventually becoming the director of the provider contract loading department managing 150-plus employees.  His wife, Kristin, originally from Pennsylvania, graduated with a degree in psychology from Hendrix College in Arkansas and later went on to get her Elementary Education Teacher Certificate and Masters in Education. She currently runs an in-home pre-school. 

How did you learn about the brand?
After working for United Healthcare I was looking for new opportunities and I met with a franchise consultant. I looked at a number of different concepts ranging from temporary agencies  to senior care but working in the auto industry really fascinated me.

Why did you choose an opportunity with Honest-1?
We ended up choosing Honest-1 for a number of reasons. Coming from the healthcare industry I had a deep root in service and helping people; Honest-1’s system and their eco-friendly approach to the industry was very intriguing. The most important thing we liked about this model is the relationship building and the fact that we have a physical location so we can be a focal point in the community.

What makes your business unique in the community?
The reality is that we stick to our morals and we’re always honest whether the situation is good or bad.  We strive to be open and honest with our customers so they are never surprised. We help our customers make a plan so they are prepared for any issues with their vehicles.  Respect in this industry for the customer and their car is important to us. In order to build long standing relationships with our customers we seek to earn that respect through everything we do. 

Are you involved with any charities or do any community outreach with your business?
We feel very strongly that giving back to our community is not an option but a responsibility. Personally, I enjoy being a part of Cub Scouts with my boys. I am the treasurer of our local Cub Scout pack and Pinewood Derby Committee Leader. Unofficially, we’ve partnered with several community organizations with several donation drives including Arizona Helping Hands, Packages From Home and the Susan G. Komen Foundation and like being active with them.  We also do a pretty prominent pajama and children’s book drive through the Pajama Program and have given away discounts to veterans for Memorial Day in the past.

What challenges have you overcome to get where you are now?
One of the greatest advantages of purchasing the shop was that I came in with some really great employees and recently have had added to that; to us the most important thing is having the right people doing the right things so that we can continue to build relationships with our customers.

What are your expansion or development plans? What is your end goal with Honest1?
I have plans to open another shop by 2014 and our end goal is to be the go-to auto care solution in the community.

Do you have any other interesting hobbies or passions?
My wife, Kristin, and I have four children and our family is our true passion.

Jumat, 26 April 2013

Honest-1 Auto Care Featured in Indianapolis Business Journal

Honest-1 Auto Care was recently featured in the Indianapolis Business Journal in an article titled, "Honest-1 Auto Care Celebrates April Car Care Month with Free Safety Inspection and Seasonal Tips". 

The piece is part of Honest-1's effort to raise awareness of National Auto Care month during April, along with their offer of free safety inspections. The feature gives car owners tips on how to ensure their car stays in its best working condition, especially since recent trends have shown owners are keeping their automobiles on the road longer than ever. Form simple tips like keeping your tires properly inflated to proper acceleration techniques, this is a must-read for any driver. 

Click HERE for the full article or begin reading below:

Honest-1 Auto Care Celebrates April Car Care Month with Free Safety Inspection and Seasonal Tips


April marks National Car Care Month, and with spring entering full bloom, for safety and operation purposes, it is important to make sure your vehicle looks the part for the season. To gear up for the open road, Honest-1 Auto Care (Honest-1), one of the only national full-service auto care company that is 100 percent ESA(R) Certified Eco-Friendly, is offering expert tips for recommended maintenance every car owner can benefit from, based on the auto company's strategic approach to car care.
"With spring underway and the promise of warmer weather, we know our customers will have the itch to hit the road for those dream routes of leisure and exploration," said Rissy Sutherland, COO of Honest-1 Auto Care. "That's why for National Car Care Month, we encourage everyone to come into the shop to receive a free safety inspection. We also encourage our customers to 'like' us on Facebook to learn additional car care tips."