Honest-1 Ask a Mechanic

Honest-1 "Ask a Mechanic"

Honest-1 Auto Care's Facebook is giving fans the opportunity to ask any questions they may have about their vehicle. The option allows fans to ask questions that they may be too embarrassed or haven't had a chance to ask to their local mechanic. Make sure to get your questions in, and an Honest-1 expert will get the proper answer to you! 

Make sure to visit our Facebook, and message us the questions! Our Facebook is located here. If you would like to ask the questions via Twitter, reach out to us! You can reach our Twitter here.

Rissy Sutherland COO of Honest-1 Auto Care is on Front Cover of Ratchet+Wrench

Rissy Sutherland describes how she helped Honest-1 Auto Care become America’s fastest-growing MSO—while keeping its focus on the customer. Rissy Sutherland helped build Honest-1 Auto Care into a repair business that she feels meets the demands and desires of modern customer demographics.

Read the full digital article here.

Honest-1 in the Daily Local News

Our newest franchisee to the system, Jim Lehman in Malvern, Pennsylvania was recently featured in the Daily Local News! The article begins with information about how Jim decided to open up the first Honest-1 Auto Care in Pennsylvania after working for the Vanguard Group for years.  The article gives details on what Honest-1 is all about, and the focus on the environment, families, and good customer service.  The article ends with information about Jim’s desire to give back to the community that he lives in.

Honest-1 Featured in Phoenix Business Journal

Honest-1 was recently featured in the Phoenix Business Journal in an article titled, "Honest-1 Auto Care sees big results with an emphasis on cleaner image".

The article, which includes two great photos, focused on how the Honest-1 team reconstructed the brand model to be more customer service focused, and how that new approach has yielded positive results for the growing franchise. The article included information about the sales success and growth the brand has enjoyed, and even points out the big differentiators the brand has created under the new customer-centric model that has drawn in more customers. 

Click HERE for the full article or begin reading below:

Honest-1 Auto Care sees big results with an emphasis on cleaner image

By: Tim Gallen

Taking your car to the mechanic often is not a pleasant experience. But Honest-1 Auto Care has spent the past few years rearranging that expectation. And its efforts are paying off.

The Scottsdale-based chain of automotive repair shops has seen year-over-year sales growth in excess of 30 percent over the past two years. Sales jumped 33 percent from 2011 to 2012, and so far this year, the company’s posting 36.5 percent sales growth over the previous year.

Automotive repair is a $52 billion industry, according to research firm IbisWorld.

Customer Service: The Difference Is In the Smile

by Colette Cooley, Cars For Keeps Office Manager

We had a seminar the other day about interacting with people on the telephone. Although it was geared for business conversations, it occured to me that personal telephone techniques could be beneficial too. For example, how to react in a civilized manner to the telemarketer who calls you at dinnertime. Yes, I have grouched at them on occasion, and immidiatly felt guilty about it.

A trick to use that seems to work is the "smile-like-an-idiot" approach. Before picking up the phone, put a great big smile on your face. The first surprise is that you actually feel a lightness inside yourself. It may be fleeting, but we take what we can get at times.

The second surprise is that people on the other end of the line can tell, even subconsciously, that you are smiling, non-aggressive, receptive to their needs and requests and .... dare I say it..... loveable. Right off the bat, both people in that phone conversation benefit. There is power in that smile of the most positive kind.

Which is another one of the great things about stopping by the shop. Genuine friendliness! Thanks, Colette. - Marjorie