A Woman’s Point of View: What We Do and Why

by Colette Cooley, Cars for Keeps Office Manager

Our Service Manager, Dennis, is on vacation this week so I am spending more time on the front counter waiting on and talking to our customers. I am enjoying it very much and have missed it since I am usually at my little cubicle talking to the computer, saying things like “No! I didn’t mean to do that” or “Yes! I can’t believe the figures match”. You get the drift.

Anyway, talking to people has gotten me in touch with their questions and feelings about what is needed to better serve our customers. Many of their questions are about what services we offer.

So, for the record, we do all repair and maintenance required on every make of car. We do not do body work, but usually if body work is needed, so is repair. We work closely with two body shops to co-ordinate repairs in the shortest time possible.

Mike, our head mechanic, has the conservationist's philosophy of saving every car, one car at a time. Another goal of ours is to provide our customers with a clean and comfortable environment when they come in. Let’s face it, waiting for your car to be serviced is not real high on anyone’s list of things to do, but we try to make this a little easier on our customers by keeping the shop spotless. Even the garage does not escape routine cleaning and freshening.

As I write this our fearless leader, Rob, is power washing and repainting the garage floor. A clean and organized work area helps to keep our mechanics happy, and when our mechanics are happy, everybody is happy.

So why not bring your happy little self down to look us over and get to know us and discover the quality service that we give to you and your car.

Supercharged Sports that suddenly stop charging

A few weeks ago, I had a strange and curious experience with a Range Rover. It started with a simple warning light, and the usual request. “Can you reset my check engine light so I can get a sticker?”

Why do so many people think these lights come on just so they can be reset?

What possible purpose would that serve?

I explained that we’d have see what fault codes were stored, at which time we could decide what to do about them. In most cases, when you see a check engine light, you need a repair, not a reset. Codes mean many different things. Sometimes, they point to specific repairs. For example, a “replace Thelman wire” code is self-explanatory. You replace the Thelman wire. Other times, codes are more vague. “Fuel mixture out of range” can mean most anything, from air leaks to snoot problems.

This particular car had a code for inoperative cam adjusters, which was strange, because Supercharged Sports don’t have cam adjusters at all. We cleared it, and it came back right away. We looked closer at the engine, to make sure it had not grown cam adjusters on its own. It hadn’t.

Every now and then, mechanics run into situations like these . . . codes that don’t make any sense at all, yet will not go away. When that happens here, we look to see if a software update will fix the car. We use our test system to get the software version and we compare that to the latest version Land Rover lists for that particular vehicle. If there’s newer software, we install it. When we tried that, we found something even stranger.

The vehicle had software for a non-supercharged Sport installed, and the computer was telling us it had never been re-programmed. Either the car had been running around for four years with wrong software, or the computer was lying. Which was it?

After some interrogation of the motorist associated with this particular vehicle, we concluded that the software was probably original. How they made it through four years of operation, only complaining about a check engine lamp now, remained a mystery.

We downloaded new and correct software, and the problem vanished. The cam adjuster faults disappeared, and all tests were normal. We felt great pride in a job well done, and handed the vehicle back to its owner. Unfortunately, this particular Sport did not stay fixed.

“My car was in the passing lane, doing 70, when it lost all power and the check engine light came on. I coasted to a stop, shut it off, and started it again, and it was normal. That’s happened every time I drive to New Haven, and I’m getting scared to take my truck on the highway. What’s up?”

Did the car have an aversion to New Haven? I’ve seen such things before. “Bring it in,” I said, and we’ll see what the codes tell us. A check revealed a P2601 code, which points to a failure of the pump that moves water through the supercharger when you get on the throttle. His seemed to be failing. But why now?

A check of Land Rover service bulletins held the answer:

Land Rover Technical Service Bulletin #LTB00041, Rev 2

Reduced Power Under Load

Possible DTC P0096 and/or P2601 Stored

AFFECTED VEHICLE RANGE:

Range Rover (LM) Supercharged 6A198058 to 7A261419

Range Rover Sport (LS) Supercharged 6A901924 to 7A109767

CONDITION SUMMARY:

REDUCED POWER OR MISFIRE AT HIGH ENGINE LOADS

Situation: The customer may complain of reduced power and or a misfire at high engine loads and road speeds, with the possibility of Diagnostic Trouble Codes (DTC) P0096 and/or P2601 stored. The electrical harness power supply and ground for the auxiliary coolant pump may be cross connected in connector C3006. The pump will run backwards causing the Engine Control Module (ECM) to reduce power to prevent damage because the pump flow is low. The auxiliary coolant pump will be degraded under these conditions.

Action: Should a customer express concern, modify the wiring at connector C3006 to the correct positions and install a new supercharger coolant pump as part of the repair if either the fault codes or the incorrect wiring is discovered following the Repair Procedure outlined below.

We checked, and this fellow’s car did indeed have the reversed wiring. A swap of the wires and a new pump, and he was on his way.

How does this situation come to pass? I spoke to Tony Gill, who heads Land Rover tech support at Autologic in the UK. He suggested a few possible answers.

This car seemed to have the wrong software put in at the factory, As a result, it may have never tried to use the auxiliary pump because the engine controller didn’t know it was there. Non-supercharged Rovers don’t have this pump. Of course, that does not explain how this truck went four years looking for cam adjusters that were never there . . .

It’s also possible that the pump was strong enough to push coolant through the supercharger backwards, against the flow of the regular water pump. It may have done that for all this time, and finally decided to fail.

We may never know the full answer, but it does appear to be fixed.

The moral of this story . . . check your software. Even in new vehicles, mistakes happen. And some of them take a long time to find. It’s shocking to me that there are four-year-old vehicles out there with wiring that was backwards from Day One, but it’s indisputably true.

That is the wonder and magic of British Motorcars.

Pride Repaired my tire in a timely manner!

Fantastic, Professional Service‎‎

 By Matt - Jul 27, 2010

Brought vehicle in with a screw in a tire. Was told at Walmart that they were unable to fix it. Pride repaired in a timely manner and went out of their way to make me, a new customer, feel comfortable and taken care of.‎

 

Another happy Pride Auto Care Customer.. Thanks for letting us know Matt

Pride is excited to have another happy customer in Littleton CO

Quite simply the best‎‎

 By Curt - Aug 2, 2010

I've been getting all my car repairs and maintenance at Pride for several years, and I can't say enough good about them. They are utterly honest and straightforward -- will tell you exactly what you need and don't need, charge you fairly for what they do, and perform the work at the highest level of competence. My life would have been much easier down through the years if I had known about them. Plus the owner and crew are genuinely nice guys. It's interesting that they chose the name "Pride" for their shop, as they can certainly have pride in what they do!‎

 

Fall Auto Maintenance Tips: 5 Ways to Prepare Your Car for Winter

by Marjorie Steele, Social Media Manager

Despite the beautiful 70 degree weather and sunny skies, we all know it's coming: winter. It will come with its ice and below freezing temperatures - and it will come, as all Michigan weather does, quite unexpectedly.

While few of us are likely ready for winter to begin, I think we can all agree that having our vehicles be prepared for winter when it hits is a good idea. The first ice storm of the year is definitely the wrong time to be changing those bald tires, and frustrating my-car-won't-start mornings can be easily avoided with a little preventative maintenance.

To that end, here are 5 relatively easy (and inexpensive) maintenance steps you should take this fall:

1) Fix starter issues. Have any start and/or idling issues examined and resolved. Rough starts, uneven idling and stalling are often easier to fix than you would think; many times a simple filter change, fluid change, new starter or new wire can take care of wintertime failure-to-start problems.

2) Battery and cable check. Have an auto technician take a look at your battery to make sure it's got enough power for another winter - but don't stop there. While he's at it, ask him to scrape away any and all corrosion from posts and cable connections, clean surfaces and connectors and tighten cable connections. Start problems are often caused by simple dirt and corrosion; even your car battery requires a little thorough cleaning from time to time.

3) Comprehensive routine maintenance. At Cars for Keeps, we have a service we call a "pit stop". When performing a pit stop, we check pretty much everything on your vehicle which can possible be checked, including lights, tires, wipers, belts, hoses and fluids. We analyze all your vehicle's fluids - even engine oil - to make sure they're still doing their job. This is a great way to identify fluid leaks, low fluids, faulty connections and any other problems before they snowball into a cold February inconvenience.

4) Check / change tires. If you've lived in Michigan for any amount of time, you're probably aware of how important tires can be when it comes to winter driving safety. Driving on summer tires and even all weather tires can make driving during inclement winter weather extremely dangerous. Snow tires are softer and "stickier", providing you with much better traction on packed snow and ice. So do yourself a favor: keep two sets of tires for your vehicle - one for summer, one for winter. And don't wait until the first snowstorm hits to have your summer tires swapped for winter tires.

5) Prepare yourself. While we certainly hope for the best, it never hurts to prepare for the worst. Take 5 minutes to equip your car with a winter emergency kit, including ice scrapers, spare blankets, kitty litter (for traction), a flashlight, flares, water, rope and a few nonperishable goods. Who knows? These items may help you out of a ditch, or they may help someone else in need.

A Woman’s Point of View: Helping Hands

by Colette Cooley, Cars for Keeps Office Manager

It has suddenly dawned on us at Cars For Keeps that summer is coming to a close rather fast. We are all madly planning our vacations before we lose them to winter’s cold blast. How can normal, intelligent people lose track of time like that?

So, along with our normal, everyday multi-tasking, we are training each other to do the most essential tasks in our jobs. First and foremost is to meet our customer’s needs. And to make it look effortless, like we have been doing the other person’s job forever. Don’t ever let them see you sweat!

The big test will be when Dennis, our Service Manager, takes his vacation this first of September. It's going to be be a loooong week. But never fear; my stalwart and knowledgeable co-worker, Robert, will step into Dennis’ shoes that week as he has done before, and has always preformed his duties well and to our customer’s expectations.

Our accountant, David, is stepping up to cover technical record keeping, payroll and closing the days’ business. He went home today with his head spinning with too much information thrown at him from crash courses. He is a real trooper. There will be ‘cheat sheets’ allowed.

Our head mechanic, Michael, is also taking a well deserved few days off. The newbie mechanic, Leslie, is stepping up to the plate to make sure that each customer receives the same knowledgeable and professional work that is expected at Cars For Keeps.

As you read this blog today, I will be heading home from a leisurely and restful week in Macinaw, knowing that there have been helping hands on the job, and doing it well. Thank you guys.

Win a Weekend Getaway: Cars for Keeps' Summer Travel Story Contest

Back to school season can be tough on everyone. As the summer ends, so do vacations, languid weekends and open schedules. Professionals have to go back to their jobs, moms and dads must swing back into their routines, and we're all left to stare longingly at the vacation photos we've posted on Facebook.

That's why we at Cars for Keeps are offering a free weekend getaway at Grand Haven's Lakeshore Bed & Breakfast. One lucky couple will spend two nights (flexible dates) in the suite of their choice at the Lakeshore mansion, and *gasp* we're even throwing in $100 in cash for spending money - or for babysitter fees.

The Lakeshore Bed & Breakfast sits on one of Lake Michigan's many white sand beaches. Want to see more? Visit the Lakeshore B&B website.

What's the catch? Just tell us a story. Specifically, your favorite summer travel story, either from this year or from years past. Tell us a tale of hilarious misadventure, roadside breakdowns, amazing moose sightings - anything, so long as it's a story about vacation traveling. Write a story as long or short as you'd like (but please keep your epics less than 500 words) - we want to hear it!

How do you enter? Click the image link below, complete the entry form and write your story. (and don't forget to tell your friends!)