Crestview Auto Service receives a negative customer review on Facebook and Google +

                Crestview Auto Service are your Trusted Saskatoon Auto Service and Repair experts!

Our Trusted Saskatoon auto repair team at Crestview Auto Service pride themselves on providing excellent customer service, however, like any company these days we sometime receive negative online reviews. We value all comments and feedback, whether it is positive or negative, we strive to listen, learn and improve! 

Mostly our reviews are stellar 5 star reviews, but recently we were reviewed on Facebook and our Google+ page by Steven, a recent new customer.  Although we strive for excellence in customer service,  unfortunately there are times when we cannot keep everyone happy.  Steven brought in his vehicle to us for an SGI vehicle safety inspection , that was required as he was bring the vehicle in from out of province. After the inspection he was unhappy with our inspection and quote, and he has accusing us of taking advantage of him and "trying to rip him off".  For a business owner this is the worst kind of accusation,  questioning  our integrity.  So we  wanted to take this time to answer and to explain.  Here is Stevens initial review.  

'Hello Steven,

Thank you Steven for taking the time to leave a review and taking our call this morning to discuss your concerns, it helps us to improve our service. As you know, by law, vehicles entering the province must have the SGI Vehicle Safety Inspection completed and any deficiencies repaired before a licence can be issued. On the day we inspected your car, your frustration from being forced by SGI to have the inspection done was very apparent and understandable.  In response to your comments:

As you were advised, the rear tires are the same size but that is all, one is a winter tire and one is all season; this creates a real safety concern because of the differences in the traction coefficient from left to right and this does not meet the minimum requirements of the inspection, we recommended you only purchase one tire to match the best tire on the rear of the car, not 2 tires.

The price you were quoted for needed repairs to meet the minimum standards, was based on the SGI inspection results after we had inspected the vehicle, this is the only time anyone can give you an accurate price. Our pricing includes allowing for the extremely rusty condition of your vehicle. The exhaust, suspension, steering and rust are the major cost factors on your vehicle. You were also advised that you can have the repairs performed anywhere you choose, they just need to be done in a manor that satisfies the inspection requirements. Your vehicle has substantial rust issues in structural components of the frame and body and has patches on the frame that do not appear to have been performed in a safe, structural manner. We recommended that you have a “body integrity” inspection performed by an SGI licensed auto body technician before any mechanical repairs be completed. These types of safety and structural items are for the occupant’s safety and to ensure the vehicle does not cause an accident with anyone you share the road with.  Kurt Blight'

continues....

Crestview Auto Service We take a lot of pride in the quality of the work we do as well as in our integrity. We performed the inspection on your vehicle and reported the results exactly how we have been trained by the SGI inspectors themselves. We take the Provincial inspection process very seriously and stand by our inspection. We wish you well

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We want to reiterate that Crestview Auto Service is SGI certified and we uphold their standards, we cannot and will not deviate from these standards as they are developed to ensure road safety.

In addition,  we are a TrustedSaskatoon.com partner, nominated by our customers  we then passed a strict process of due diligence and as such, we are also contracted to uphold the 5- Trusted Guarantees of service.

In this case, due to the issue concerning rust/ the structure/ framework of the vehicle, we highly recommended it be checked by an auto body expert before any additional work be performed.  The driver's, its occupants and the public's safety on our streets and our highways will always trump the risk of upsetting a potential customer and any potential business they may bring. 
We take a lot of pride in our work and in our integrity so having an unhappy customer is always upsetting.  However, we stand firm behind the work we performed for the SGI certification,  our analysis, our quote and our recommendation.  In addition, we will not always be the "cheapest", but we so believe that using our certified technicians to service your vehicle WILL lower your overall and long term cost of owning any vehicle.  

5 Trusted Guarantees

1. Provide the service and quality promised.
2. Complete the job on time.
3. Charge the price quoted with NO surprises.
4. Communicate honestly and be responsive to customer needs.
5. Resolve any issues with customer satisfaction in mind.

Auto Maintenance Basics: Anti-Lock Brakes

There’s a common misconception among Saskatoon drivers that Anti-Lock Brakes help you stop faster. That is not always the case on loose gravel, wet roads or snowy surfaces. Anti-Lock Brakes, in fact, are designed to help you maintain control of your vehicle in an emergency braking situation.

Imagine you are driving on a wet Saskatoon road. You need to slam on your brakes and your rear wheels lock up. Chances are good that the rear end of your vehicle will try to pass the front end and you can easily lose control. What would happen in the same circumstance if your front wheels locked up? Well you certainly would not be able to steer properly and your front end would go to wherever gravity leads it. The Anti-Lock Brake System (ABS) modulates your brakes on and off as many as 15 times a second. This keeps your wheels from locking up while providing the greatest amount of braking possible. You are better able to steer your vehicle and maintain control. Saskatoon motorists often talk about the 3 S’s of Anti-Lock Brakes: Stomp – Stay – Steer. Stomp on the brake, Stay on the brake, and Steer normally.

Modern ABS utilizes a computer to receive information from sensors and control the anti-lock brakes. There are wheel speed sensors at each wheel reporting back to the computer which can then decide when to activate the anti-lock brakes on the wheel or wheels in need.

So what affects how well the ABS works? First, the condition of your brakes: If you brakes are worn or not working properly, the ABS will not be able to do its job as effectively. A brake inspection at Crestview Auto Service in Saskatoon will let you know if your brake shoes/ pads are in good condition, if there are any mechanical brake issues and if your brake fluid and power brake system is in need of service. Proper brake fluid maintenance helps keep the brake control module in good working order. There can also be problems with the various sensors and the wiring that sends the messages to and from the computer. And of course, your tires need to be in good condition in order to have enough traction to start, stop, and steer. Worn tires are a big problem for ABS and Stability Control Systems.

The ABS is the foundation of Stability Control Systems, providing the vital information needed for stability control as well as to strategically brake a wheel when needed, so making sure your ABS is working well is very important. Also, the rolling diameter of your tires is one of the factors on which the computer uses to base anti-lock decisions. If you buy tires that are more than 3% larger or smaller than the tires that were installed at the factory, the ABS and Stability Control systems will not work properly. The computer can be recalibrated for the new tire size so that the systems have the correct information.

When you start your vehicle, the ABS light will briefly illuminate on the dashboard. If the system detects a problem with itself, the light will stay on. That is your cue to bring your vehicle in for an inspection to determine the problem. Crestview Auto Service is your partner in keeping this important safety system operating as it should.

Give us a call or book online at www.crestviewautoservice.ca

Crestview Auto Service
24 23rd St E
Saskatoon, SK S7K 0H5
306-244-6522

#brakes #tires #trustedsaskatoon #driving #YXE

Meet our newest Journeyperson, Brandon Klassen

Congratulations to Brandon Klassen on completion of his AST apprenticeship and graduation as a Red Seal, Automotive Service Technician. Brandon completed his 4^th and final session of training at Saskatchewan Polytechnic (formerly SIAST) this past February with an overall mark of 97% when combining theory and practical hands-on. No mark was below 93%, Wow!!

Brandon started as a service assistant/technician helper, and has been a valuable member of the Crestview team ever since. During this time, his attention to detail and customer focus has been appreciated by co-workers and our customers alike. He has demonstrated a keen desire for accurate on-time diagnosis and repair. Along with Brandon’s natural ability he has also benefited working with and alongside Dave Wiebe our head technician; one of the most talented technicians in North America and winner of the “Technician of the Millennium” contest, that tested skills and abilities of technicians across North America.

Whether you come to Crestview Auto Service for maintenance services, routine repairs or diagnosing of electrical malfunctions and drivability concerns, you can be sure you are getting the very best. The Crestview team is here to ensure you get the most from the money you spend on your vehicle.

We’ll Keep Your Car Young a Long Time

#apprentice #Journeyperson #technician #bestmechanic #carrepair

Month of Myths - #10

Myth 10: If it's not broke, don't fix it (or) No news is good news.

Vehicles need to be serviced even when the "Check Engine Light" isn't on. You should be following the Maintenance Schedule as outlined in your vehicle owner's manual. 

Contact Crestview Auto Service about their complimentary inspections and roadside assistance with repair and maintenance service. Conveniently book online at www.crestviewautoservice.ca 

Month of Myths - #4

Myth 4: Vehicle technology today is so advanced I don't need to worry about emissions. 

To help reduce emissions, keep your vehicle well maintained. A poorly maintained engine can use up to 50% more fuel and produce 50% more CO2 than one that runs properly. 

At Crestview Auto Service, the Service Advisors will help you find the right maintenance schedule for your vehicle. The technicians can provide maintenance services (such as an oil change) to vehicles still under warranty (see Myth #1). Cars, Trucks, Motor homes and Fleet vehicles are all welcome. 

Contact: (306) 244-6522 or www.crestviewautoservice.ca 

Meet Dave: North American Technician of the Millennium

A little trivia about our head Technician, Dave Wiebe

Dave is one of Saskatoon’s premier automotive technicians; he has competed against the best and won. In spring of 2003, technicians from across Canada and the USA were invited to enter a contest to see who the best technicians are. This contest, “Technician of the Millennium III”, tested knowledge, speed, accuracy and cleanliness of the technicians. Technicians across all of North America could enter the contest. The firs...t part was a written exam; Dave had the highest mark in Canada. After this the top 10 in each of the 8 regions competed against each other in a “hands-on” contest. The vehicles they worked on were brand new with 5 “problems” simulated to reflect real life. Each contestant had an identical car and only 2 hours to repair it correctly. Dave excelled and won the title of “Western Canadian Champion”. Dave was the only one to repair all 5 issues correctly. In October of 2003 Dave competed in Las Vegas against the 7 other regional champions from across North America. It was a tough contest with diagnostics that required total concentration and if that wasn’t enough they had 5000 spectators watching every move. When it was over Dave was named North American Technician of the Millennium winner and once again Dave was the only one to diagnose and repair all 5 issues.

Dave has been a part of the Crestview team for over 30 years.

#CrestviewAutoService   #TechOfTheMillenium   #Diagnose  #Repair   #Dave   #BestTechnician   #TrustedSaskatoon