Happy Pride Auto Care Customer from Centennial CO

Dear Vince,

I’m writing you this letter to inform you of the incredible customer service I received from your employee named Pete (I didn’t get his last name).  Last night (07/06/11) while entering the Walgreens parking lot at Yosemite and Dry Creek, I hit a large pot hole and it flattened my front drivers side tire immediately.  I was able to get the car parked but was a bit nervous as to what to do.  I live in Hunters Hill and had purchased tires from your shop before so I walked over in the hopes you would have the right size tire for my car.  I poked my head in the garage and asked if they were still open, but it was a little bit past 6:00 pm.  Pete said they were closed but asked if he could help me.  I told him my story and he went over and above what is generally expected.  Pete walked over to Walgreens, in the rain, and helped me get the car to the shop where he luckily had a tire that was perfect.  Twenty minutes later I was driving home.

Helping me out after hours was so generous and kind.  It’s hard to express how much I appreciate it.  Thank you!

Regards,

Alan Z. Centennial Colorado

Referral for our Parker Car Service Center

Hi Darrell and Al,

A while ago my mom referred me to Pride because she knew and respected Al from the Cash group.  Since then I’ve received great customer service during the several times I’ve been into the shop.  However, I wanted to send a special thanks for the customer service I received when my car was at another shop.  Yes, I know that’s unusual, but my car broke down away from home and your shops and I had to tow it to a totally unfamiliar shop.  I received some, what I felt, odd information from that shop and called Pride for help.  Darrell spent several minutes talking with me and ultimately said go ahead and give them the OK to run one hour of diagnostics on the car, if they can’t find it in that time something is wrong.  Well that was great advice.  The shop found the problem quickly and repaired it for a reasonable cost.  I wanted to thank Darrell and Pride for helping to ease my mind in a very challenging situation.  This certainly was way above and beyond customer service and I am grateful!  I will always remember that and I’ll be referring Pride out whenever I’m asked.  Thank you so much!

Best,
Lisa U. Parker Colorado