Rabu, 09 Juli 2014

Honest-1 Auto Care Greensboro Owner Erik Rhyne on WFMY News Channel 2

Honest-1 Auto Care Greensboro Owner Erik Rhyne on WFMY News Channel 2

Honest-1 Auto Care Greensboro Owner Erik Rhyne was recently featured on WFMY News Channel 2. The segment discussed With families traveling more over the summer months, Erik went over different tips that can help protect your vehicle to ensure viewers are fully prepared for those summer trips.



You can also view the segment here. 

Senin, 07 Juli 2014

(Post 5) Tidbits

(P5) Tidbits of information about Canada you may never need:

• 150, the # of new vehicle models and major redesigns introduced by manufacturers from 2010 to 2012
• 260, the # of new vehicle models and major redesigns expected to be introduced between 2013 and 2015

(Information gathered from Government of Canada and the automotive industry, 2013)

#AutoService #Saskatoon #CarRepair #Service #CrestviewAutoService #Tidbits #TrustedPartner #JDPowerAssociates #NAPAautoPro #automotive #newdesign #redesign



Minggu, 06 Juli 2014

Keeping a Car Reliable Forever

Maintaining an older car like an airplane - can it be done?  I think so.

The famous 1962 Buick Invicta - photo by John Elder Robison
The problem with the factory maintenance schedules for most modern cars is that they are designed for a finite lifespan, typically 4-6 years or 50-100,000 miles.  The manufacturer-provided schedules all end at that point, and it’s assumed people will make their own decisions from there to the point where the car is scrapped.

In addition, some manufacturer schedules minimize costly service activities in the first four years – knowing there will be a high cost for that later on – in order to present a “low cost of ownership” to the first operator of the car, who typically keeps it 3 to 4 years.  That’s not a very constructive approach for someone who wants to keep his car in near-new functional condition for 30 years. 

I suggest that the car-enthusiast world can learn something about long-term preventative care from the commercial aviation people who keep jet aircraft at or near as-built levels of performance and reliability for several decades.  They do this with rigorous inspection, combined with time and running-hour based overhauls and replacements.

This Air Force C5B is 28 years old, with no plans for retiring anytime soon - John Elder Robison photo
What are some of the changes we might make to a factory schedule, if we wanted indefinite lifespan?  Here are some areas we may consider but this list is by no means complete:

First of all, EVERY fluid should have a reasonable change interval.  Contrary to what some carmakers tell us, there is no such thing as a permanent fluid in a car. For some fluids we might use a test/time basis. That can be done easily for coolant and brake fluid, where we use test strips to measure ph or water absorption.  Both might be changed at 4 or 4 years, or when the test strip shows a marginal reading, whichever comes first.

For other fluids, like those in power hydraulic systems or driveline components we must make a schedule based on our best judgment, which may differ from car to car. 

With proper care, this Mercedes can last as long as its owner.  Robison Service photo
When a car is new it's easy to treat bare metal in exposed areas, and thereby reduce the chances of corrosion related problems years later.  Modern car's don't generally need what we used to call undercoating but treatment of suspension hardware and other bare parts will pay big dividends when those parts need to be dismantled for service later on.  Anyone who has cut suspension arms off a later model car because the hardware is rusted solid knows what I mean.

Rubber hoses of all kinds, and belts of all kinds should be on a replacement schedule.  This would include vacuum hose, AC line, coolant hose, and hydraulic, fuel and brake hoses.  Depending on the application, 7-12 years is probably the range at which these should be changed with some types of hoses lasting longer than others.

When hoses are replaced, clamps and seals should be renewed at the same time.  When belts are replaced idler rollers should be renewed too.  Whenever belts are changed, a leak and damage inspection should be performed.

Fuel pumps, coolant pumps, and cooling fans should be on a combination time/miles schedule.  Thermostats are another item whose replacement can be scheduled. Relays have a finite lifespan based on age and operating cycles and they should be scheduled for periodic change too. 


Relays age invisibly and fail without warning.  Replace them to avoid problems
Airplanes are designed to be re-powered without compromising reliability in areas other than the engine (which is clearly improved).  Cars – unfortunately – are not designed the same way.  Removal of a car engine involves disconnecting and reconnecting many fasteners and connectors whose lifespan is limited, and whose access is poor.  Removal of a car engine may compromise a radiator or a hundred other things, and you get into a cascading situation when trying to service one major component.  Aircraft engines – in contrast – are on pylons where all the service connections are in one spot, designed for periodic removal.  Given this situation, it’s unclear if long-term reliability is improved by scheduled overhaul of a car’s engine or major driveline components.

Then we have the suspension.  We know that bushings deteriorate, as do shocks and struts.  Scheduled overhaul of suspensions is a good way to keep the car feeling and handling as new.  The mileage at which this is done will vary from one car line to another, and there may be large enough differences in component lifespans that this job is staggered over several service intervals.

Brakes can certainly be serviced with a similar philosophy.  Master cylinders and boosters can be replaced periodically (perhaps at a 10-year interval) and calipers and wheel components can be overhauled (probably more often)  Pads and rotors are already part of factory schedules.

Brake and strut service on a Porsche - at Robison Service
When a car is not driven a lot of miles the tires are often ignored. "There's hardly any tread wear," people say, so the tires must still be good even if they are old.  Wrong!  Tires come apart inside as the rubber oxidizes and ages. That's why they have date codes - so we can use those codes to identify and replace aged tires prior to failure.  7-12 years is a suggested range for low mileage tire life, depending on application and environment. Worn or damaged tires must be replaced sooner.

Reading tire date codes - this tire was made in week 04 of 2009
A rigorous and regular inspection program is needed to identify leaks, corrosion, fractures, and the like.  Such a program would pick up broken exhaust hangers, broken motor mounts, and other potential sources of failure to proceed.  This inspection should probably be done at varying levels of thoroughness at several intervals.

For newer cars, there should be a regular time where software is checked for updates and all systems are scanned for faults, with problems addressed as needed.  Electrical systems should be checked for potential problems in the cabling (corrosion or loose connections) and batteries tested and replaced when test results drop below a threshold or the battery reaches 4 or perhaps 5 years age.  Alternators and possibly starters can be changed on a time/miles schedule which will depend on reliability in that particular car line.

Checking software in a Range Rover - at Robison Service
Once a particular car line has been in production for 4-5 years a review can be conducted and major issues listed.  Armed with that list, the model-specific weaknesses may be woven into the long-term maintenance plan to improve reliability going forward.

As the car gets older there will come a point where cosmetic restoration of mechanical parts becomes a normal part of the repair/overhaul process.  Prior to that, I recommend that all parts associated with a service be cleaned and cared for as required because that will be the only time many areas of the car receive any such service and the finishes will last longer if they get a modicum of care too.

Finally, the annual inspection should identify and correct any non-critical wear or failure – damage to paint or trim, problems with accessories, and visible signs of wear. 



We can also learn from Deming’s Quality Management philosophy and make changes to the service environment in order to do a better job performing and planning our maintenance.  A good TQM system would continually revise and update a plan like I have outlined to improve reliability while lowering cost by fine-tuning the program. That, however, is the subject of another essay.

Some cars are just transportation. Others are special, and we want them to live forever.   For the ones we want to keep, a plan like the one described above will maximize your chances of success.  The cost of this approach may seem high at times, but if done properly the huge (potentially mid six figure) costs of thorough mechanical and cosmetic restoration may be avoided or dramatically reduced.  If one person owns the car the whole time, his costs are very likely to be less in total.


The list above is by no means complete.  I welcome suggestions for improving this system of long-term automobile preservation, and I encourage anyone who wants to keep a car forever to adopt this or a similar plan.  

John Elder Robison is the general manager of J E Robison Service, independent restoration and service for Bentley, Rolls Royce, Land Rover, and other fine motorcars in Springfield, MA  Find him online at www.robisonservice.com or on the phone at 413-785-1665

Sabtu, 05 Juli 2014

(Post 4) Tidbits


(P4) Tidbits of information about Canada you may never need:

• $623.47 the average amount Canadians underspent on vehicle maintenance
• $876.00 the average Canadians spent on vehicle repairs and maintenance
• $1491.00 the average yearly cost expected to maintain a vehicle

(Information gathered from Government of Canada and the automotive industry, 2013)

#AutoService #Saskatoon #CarRepair #Service #CrestviewAutoService #Tidbits #TrustedPartner #JDPowerAssociates #NAPAautoPro #automotive


Jumat, 04 Juli 2014

Driving a Vintage Motorcar in the Modern World

It looks cool, but how does it drive on the highway?



That is a question I hear every time someone considers acquiring a vintage car or truck for the first time.  What they are often wondering is how an antique car or truck will fit into their modern world.  Each of us must answer that for ourselves.  Here are a few of my thoughts on the matter . . . 

Consider how much our environment has changed since the typical vintage car was manufactured.  Definitions of “vintage” vary, but according to motor vehicle departments, a car is an antique when it’s 25 or 30 years old.  By that standard, with 2015 models going on sale now, 1980s cars are now antiques.  How does your world of 2014 compare with the environment you knew in 1984?

There’s much that’s the same but even more that’s different.  Satellite radio, cup holders, pushbutton entry, Bluetooth phones, and built in navigation are just a few of the things we take for granted in todays cars.  None of these “essential features” even existed 30 years ago.  Some of us have withdrawal if we're without them for a moment.  Others rue the day they were invented.

Engineers at Mercedes and Rolls Royce both opposed cup holders.  "You should not drink in a car," was their answer. Bentley engineers made their side windows stop 1/2 inch above the window frame. Why? To make it uncomfortable for slovenly drivers to hang their elbows out the window.  Motoring in the previous generation was an experience in itself, to be undertaken by proper drivers in correct attire with suitable attitude.  You comported yourself to the car, and the car accommodated the road, both as best you could.  Today all that is lost in the new cars in our dealer showrooms.  That's one thing that draws modern men and women to don the driving gloves and fire up that antique roadster.

Anyone with money can go buy a new Bentley.  It takes a special kind of person to show up at your home in a 1928 Speed Six.  The average driver today has no idea how to start such a car, let alone make it move.  The fact that it isn't a reliable daily driver is irrelevant.  Its magic shines through, and marks its driver as someone special indeed.  The new car says "Wall Street" and "money." The old one exudes mystery and the scent of James Bond.  Which would you prefer?

In any case, accessories are not what makes a car a car.  Most vehicles from the 1980s are perfectly usable in the modern world, assuming they are in proper repair.  These vehicles were engineered for American interstate highways, and  fitted with cooling systems that handle the rigors of modern traffic jams.  They burn the fuels of today with little complaint and are similar enough to the cars of today that repair is relatively easy.  Many generalist garages work on cars of this vintage in the normal course of business.

Most cars of this age are not restored. Rather, they are maintained in various states of disrepair as they slide toward recycling or restoration in the coming decades.  It’s still possible to buy pristine original cars from this area, though they are getting rare and prices are rising.  In most cases, a flawless 5,000-mile example of any 1980s car will sell for more today than its original sticker price.



Anyone who buys an old car is faced with the choice of bringing it back, or taking a chance on a thousand potentially imminent failures.  Some will address that with pre emptive restoration.  Others will maintain extensively, employing a shop like ours to use a schedule similar to what's employed on older aircraft.  A few will never learn and drive from one breakdown to another.  My grandfather had a phrase for that.  "Son,' he said, "some men always have to pee on the electric fence for themselves."

1980s cars tend to have modern air conditioners and engines that run along at 75mph without complaint.  Most parts are readily available.  The best cars of this era will still outperform most cars of today in many key ways.  A 1989 Porsche or Ferrari – for example – remains a very high performance machine by any standard.  A 1989 Range Rover will still outdo most four wheel drives of today when the going gets rugged.



With attributes like those, it’s easy to see how people imagine they can drive a car from the 80s every day.  “My dad used to do it,” is a common refrain at this point.  For some of us, “I used to do it,” is a hopeful memory.  We see a 1985 Porsche selling for less than a brand-new subcompact, and the proposition is tempting.  If that’s your motivation – think again.

Also remember that not all cars are like that. Some were never designed for interstates or traffic jams. The Land Rovers we used to see in National Geographic may have crossed Africa and Asia, but they did so at very modest speed and with continuous tinkering. That part of the story didn't appear in the magazine, though.  You may have dreamed of owning such a beast, but here in America its life will mostly be spent on paved highways, and the fact that it only goes 45mph in comfort limits its unity going to the mall.  Nothing limits the fun you can have with it once you get to Moab National Park though, and it's a blast on beaches or forest trails everywhere.  And nothing limits its capability when its in its element, even when 40 years old.  It will still go where mountain goats fear to tread, if you're brave enough to be there at the controls!



Wise investors buy fine antiques they they care for and cherish.  Wise motorists look at old cars the same way.  A forty-year-old BMW is not just a 90%-depreciated new Bimmer.  It's it's own thing, a collectible piece that may well rise in value just as rapidly as your 2014 535xi declines.

As a long time service manager, and one who specializes in vintage high-end vehicles, I can tell you that the biggest problems with "daily driver" thinking are going to be reliability and serviceability.  Neither of those things are a big deal to someone who buys a vintage car for weekend tours, car shows and fun.  But they can be deal killers for someone who wants a car to commute to work in.

Yet it can be done. If you choose a simpler car, and maintain it like it's an airplane, and tend to EVERY issue the moment it's noted, you can make an old car as reliable as an old plane.  And you can commute in that, but you're still wise to have a newer car on hand too.  

One thing today’s drivers don’t often consider is how reliability standards have changed in 30 years, and how much more we drive.  Back when these cars were new 3 months or 3,000 miles was the most common service interval.  Today’s service intervals are double that or longer.  Overall reliability is vastly improved, to the point where the as-delivered reliability of many 1980s cars would be totally unacceptable to buyers of those marques today.  A prime example of that would be Jaguar.  If a car was unreliable when new in 1985, how reasonable is it to expect solid daily reliability from that car in 2015?  Fish don’t dance, folks.

Even though we can fit improved replacement parts, and fix problems that were recognized after a car was manufactured, overall attainable reliability tends to decrease with vehicle age. Even the best restorations seldom deliver the reliability of the original products. Motor vehicles are complex things.  As parts get old, they stick, jam, get sloppy, and break.  No matter how carefully we go over a car, there is always something we cannot renew, either because it’s inaccessible, the part is no longer sold, or it’s simply one part too many for a restoration budget. For that reason, it’s simply not possible to make a car from 30 years ago as reliable as even the most pedestrian car of today.  You’ll repair the engine oil leaks, and the air conditioner will fail.  You’ll fix the air conditioner and the power steering line will blow.  On a vintage car you will be chasing one issue after another as long as you own it.  Most of these things won’t be life threatening, but they will be nuisances you wouldn’t have if you were driving a newer vehicle in good repair.

One final thing to keep in mind is that motorists of yesterday were much more forgiving than drivers of today.  Cars bucked and stalled when cold, and the dealer said “That’s just how that model acts.”  People lived with it.  Other cars had oiling systems that dripped on the ground the moment they were first filled. “Some leakage is normal,” was a feature of many owners’ manuals. Indeed, on an older car we still talk of "normal" leakage and "excessive" leakage, and sensible owners understand. Then there was the smoke from the tail pipe.  In a world where people drive 7,500 miles without once checking the oil, it’s hard to believe a quart of oil in 500 miles was once “normal consumption.”

Don’t expect a vintage car to be something it never was.  A thirty-year old car's place is winning shows or vintage races, not winning the commute to the office.  Any car can be a commuter (until it breaks.) It takes a special car to win a show.



Instead, think of cars as symbols of another life and time.   I’ll always remember curling up behind the back seat of my parent’s 1962 VW Beetle, my face warmed by the sunlight.  I’ll never forget the way frost used to form on the AC grilles of my grandmother’s Buick Electra 225, and how I’d never been in a car like that before. 

The best way to approach vintage motorcar collecting is with good humor, patience, an extra car and a great love of fine vintage machinery.  And the time and money to support the hobby of course.

If your vintage car is driven on weekends, most of its issues will not be a big deal.  If you rely on it to commute 50 miles to work the situation will be very different – you’ll be fixing things all the time.   When you go to repair a common problem – like a leaky water pump – you will be slowed down because the parts are not in stock, in town.  You’ll be slowed down because only “old Joe” remembers working on cars like yours.  And you’ll have additional time and cost when little pieces alongside the water pump also need attention, because they are 30 years old.  Those complications don’t generally occur on a 4-year-old car.



Many parts of a car are designed to be in place for the life of the vehicle.  But after 30 years, those “lifetime” parts become common sources of failure.   Doors won’t latch because the hinges are worn out.  “Permanent” stainless steel exhausts fall apart, and cost $3,000 to replace.  Seat frames collapse and you feel like you’re sitting on a rock pile.  Issues like those can always be resolved, but they add cost and trouble that you won’t have on a new vehicle.

If you want the car you drove when you were younger, and you have a daily commuter, I say go for it.  If you want your dad’s Lincoln restored for weekends, that’s great.  If you want an old Land Rover for the beach or woods camp, nothing could be better.  Running antique sports cars in vintage races can be just as much fun as Formula 1, and a whole lot cheaper!  Just remember to keep the true capabilities of these fine old machines in perspective.  Make them as good as they can be, and don’t expect more than they can deliver.


Enjoy our motoring heritage, and do your part to help preserve it.

John Elder Robison is the general manager of J E Robison Service, independent restoration and service for Land Rover, Jaguar, Mercedes, BMW, Bentley, Rolls Royce, and other fine motorcars in Springfield, MA  Find him online at www.robisonservice.com or on the phone at 413-785-1665

(Post 3) Tidbits


(P3) Tidbits of information about Canada you may never need:

• 22,500 the # of independent automotive service shops in Canada
• 3,464 the # of automotive dealerships in Canada

Did you know you can book online with Crestview? Visit our website to schedule an appointment at www.crestviewautoservice.ca

(Information gathered from Government of Canada and the automotive industry, 2013)

#AutoService #Saskatoon #CarRepair #Service #CrestviewAutoService #Tidbits #TrustedPartner #JDPowerAssociates #NAPAautoPro #automotive


Kamis, 03 Juli 2014

(Post 2) Tidbits


(P2) Tidbits of information about Canada you may never need:

How many kilometers is on your odometer? Check this out! The pic is in MILES that equals 854540.7 KILOMETERS! Visit our website www.crestviewautoservice.com to see how you can help keep your vehicle young a long time.

Did you know?
• 320,000, the average odometer reading when a vehicle is retired
• 230,000, the average odometer reading in 2003 when a vehicle was retired
• 103,542 the # of vehicle service bays in Canada

(Information gathered from Government of Canada and the automotive industry, 2013).

#vehiclesincanada #CrestviewAutoService #Saskatoon #Tidbits #CarRepair #AutoService #TrustedPartner #JDPowerAssociates #NAPAautoPro #odometer #retireyourride #servicebays